FAQ

All orders placed on 5 Elements are dispatched through our own courier partners including the likes of Delhivery, BlueDart, Fedex, DHL, etc.

Unfortunately, currently we do not have any service available to expedite the delivery of order.

In cases like this, your money is completely safe. Due to technical instabilities, the amount sometimes debits but fails to process at the payment gateway. When this happens the amount is usually reversed to the customer’s account within 24 hours. In the unlikely event that this payment went through, we will either process your order or refund the full amount to the original source of payment, if we receive the said amount.

1. We offer free shipping for all domestic orders.

2. We'll get your order to you as soon as possible! We're taking extra safety precautions with packaging and delivery but we will still aim to have your order with you within 5-7 business days.

3. In case you have not received your order within the advised time frame, we request you to raise the concern the same day of receiving the delivery confirmation notification from 5 elements.

4. Saturdays, Sundays and public holidays are not set as business days for standard deliveries.

1. Log on to our website with your registered email Id

2. Click on your profile and go to My Orders

3. Click on the Order Details section to get the information on the Tracking Company, Tracking Number and Tracking Link

Guest Users:

If you shopped as a guest, enter your order number and email address in the link below for the status:

Guest order

Should you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away:
+ 91 9990482168, support@5-elements.co.in | MON - SAT | 9:30 AM - 5:30 PM IST

Orders are processed from our warehouse in Noida.

Orders will be delivered to the shipping address you submit at checkout.

Within India, we ship through registered courier companies like Delhivery, Bluedart etc. Our delivery partners will attempt to deliver the package thrice before they return it to us.

Please provide a mobile number that you are available at, and your complete shipping address including the pin-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept the package and email us at support@5-elements.co.in or Call/Whatsapp us at + 91 9990482168 Monday to Saturday, between 9:30 AM to 5:30 PM IST.

In case you have received a message of payment failure, you may try to place the order once again. However if your amount has been debited, please do not retry- chances are that your order has already been received to us.

We would request you to check with your bank, in case of insufficient balance and/or if your card is currently valid. You could also try clearing your cache and reattempting with a different card or bank account

Please share your email id and the exact amount charged to us at su so that and we can quickly check at the payment gateway and will inform you accordingly.

Unfortunately we only accept one credit card for payment per order. However, if you wish, you could add all the products you like to your cart, and then purchase them in two or more distinct orders, using different cards or forms of payment

We accept the following modes of payment for domestic transactions:

• Credit cards - Mastercard, Visa, and American Express
• Net Banking - All major banks
• Debit Card - All major banks
• Wallet
• Cash on Delivery - The limit of our cash on delivery is up to Rs. 25000

We accept the following modes of payment for international transactions:

• Credit cards - Mastercard, Visa and American Express
• PayPal

If your card has been debited multiple times at the payment gateway(s) while making a single purchase, write to us at support@5-elements.co.in along with the screenshots of the transaction details, and we will resolve it for you.

Our customer care team is available from Monday to Saturday, 9:30 AM till 5:30 PM IST

Oops! there is a high possibility that the product might have been sold out by the time you were exploring. You can click on the 'Notify me' tab to get any future updates on the same.

Every clothing item has a detailed size chart that should help you with your right size. We would request you to refer that once.

Please refer to the description/specifications details when you select and add a particular product in your booking cart

If you don't see an option to 'Notify me' tab, chances are that the product has been discontinued or not in production. We regret the inconvenience.

Unfortunately, the items which you have added to your basket have been sold out.

For all domestic (within India) orders we follow the INR catalogue and for all international orders we follow the USD catalogue. Our pricing in international and domestic markets is different on account of differing operation costs for getting orders out to those regions (and also takes into account the demand and supply ratio). We do endeavor to keep our pricing as transparent as possible, which is why we still show prices in both INR and USD.

You can call/whatsapp us at + 91 9990482168, email us at support@5-elements.co.in, or chat/DM us on our Instagram and Facebook page.

Yes, your shipping address can be modified before the order is invoiced/dispatched. Once invoiced/dispatched, no changes can be made to the address.

No, unfortunately, we are unable to modify the products (size/fit/colour) once an order is placed.

NOTE: Should you wish to cancel/modify your order, please inform the team via chat on the website, DM us on Instagram/Facebook or Call/WhatsApp us at + 91 9990482168 Monday to Saturday, between 9:30 AM to 5:30 PM IST for size assistance.

Apparel

1. We offer size exchanges only for the same product, style, and colour that you have purchased. In case your required size is not available, a credit note for the amount spent will be issued to you.

2. Free size garments will not be eligible for an exchange/return.

3. If you would like a different size in the same style of clothing that you have already purchased, you will need to go through the following steps:

a. Contact us to schedule a reverse pick-up within 2 days of delivery of the product and we will initiate your exchange request for you.

b. Please ensure that the product is unused, unworn, and the original tags are intact.

c. Once the unused product is received at our end, we will dispatch the required size depending upon its availability.

d. In case the required size is not in stock, we will issue you a credit note (after deducting the applicable shipping charges).

e. You can then use the credit note for your future purchase with us.

4. International shipments are not eligible for returns or exchange.

Jewellery and accessories are not applicable for refund/return/exchange.

For any further queries pls write to us at support@5-elemenfs.co.in

1. Your pick up will be completed in 2-3 business days and then the product will be shipped and delivered to us. This entire process of picking up your product and receiving it at our warehouse takes about 7-10 business days.

2. Once your product reaches us, your exchange will be processed and the product shall further be delivered in 3-5 business days.

3. In case of a broken and damaged product, we will ship a fresh item to you within 2 days of receiving the complaint from you. Here, the standard delivery timeline of 3-5 business days will be applicable.

4. In case your product/package is lost/misplaced, we will investigate the issue both internally as well as with our courier partners. If the issue is internal, the resolution will be given within 48 hours. In case this issue is from our courier partner's end, the issue will be resolved for you within 3-5 business days.

• International orders are usually delivered within 7-10 business days
• International shipments are not eligible for returns or exchange

1. Log on to our website with your registered email Id.

2. Click on your profile and go to My Orders.

3. Click on the Order Details section to get the information on the Tracking Company, Tracking Number and Tracking Link.

Should you have any questions about your order dispatch, we’re just a quick email, phone call or WhatsApp away: + 91 9990482168 support@5-elements.co.in | MON - SAT | 9:30 AM - 5:30 PM IST

We have partnered with the registered international courier company Bluedart to deliver your order.
Please provide a mobile number that you are available at, and your complete shipping address including the zip-code. This will help us ensure smooth delivery of your order. At the time of delivery, if the packaging looks damaged or tampered, please do not accept it and email us at support@5-elements.co.in or Call/Whatsapp us at + 91 9990482168 Monday to Saturday, between 9:30 AM to 5:30 PM IST.

Orders are processed both from our warehouse in Noida, India

Orders will be delivered to the shipping address you submit at checkout.

No, it is not possible for us to deliver to PO Box addresses.

Duties and taxes for international orders are not part of product or shipping charges. Most countries charge duties on imported items that are levied at the time of port entry, and vary based on the destination country and the products imported. You will need to pay the applicable duties and taxes directly to the shipping agency (bluedart etc.) at the time of your order delivery, after you receive an invoice from the shipping agent

Any part cancellation of the order may attract shipping charges on the balance order

• Saturdays, Sundays and national holidays in India are not set as business days for standard deliveries
• Any documents required by the local authorities (residing country) for the custom's clearance, will have to be arranged by the customer. In case of non-availability of the document if the delivery of the order is denied by the local airport authorities, 5 Elements will not be liable for any refund.
• Duty as mandated by your country of shipment will have to be borne by you. In case of non-payment of duties and taxes to receive the shipment, 5 Elements will unfortunately not be able to entertain a request for refund
• International orders are not eligible for exchanges and returns