Returns & Exchanges
5 Elements adheres to the highest quality standards and takes great care in deliveries. In the rare instance you are not happy with your purchase, please note below the exchange policy.
ELIGIBILITY CRITERIA FOR EXCHANGE
Your purchase may be eligible for exchange as per below criteria:
- 5 Elements Apparel is eligible for exchange for size related issues, within 2 days of delivery if original packaging and tags are intact & the product is not used or washed.
- Footwear sought to be exchanged, should be unused. Footwear worn for trials must be tried on a carpeted surface as worn soles will not be accepted for exchange.
- Products purchased during sale period / discounted pricing, are not eligible for returns or exchange.
- Accessories and Jewellery are not eligible for returns or exchange.
- Customised products or special bulk orders are not eligible for returns or exchange.
- International orders are not eligible for returns or exchange.
- Gifts purchased online are not eligible for exchange/refund/return.
EXCHANGE PROCESS
If your purchase meets the exchange criteria above, please contact our customer care team within 7 days of delivery via any of the following channels:
- Call at +91 9990482168, Monday - Saturday 9.30 AM to 5.30 PM IST
- Email at support@5-elements.co.in
- For Damage/quality issues, please provide order number, date of transaction, delivery address and image of the defective item along with the packaging it was received in.
- In case of garment size exchange, please additionally mention purchased size, the problem faced with the size and the new size requirement.
Our customer care team will investigate and revert within 2 working days. Upon receipt of communication from our customer care team, please follow the below steps:
In case of quality issue/defect:
Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
- Call at +91 9990482168, Monday - Saturday 9.30 AM to 5.30 PM IST
- We will organize a reverse pick up from the address stated in your invoice
- Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a discount coupon code will be issued for the full amount for the damaged product.
- Our discount coupon codes can be used on our website.
In case of size exchange of garments:
- Please pack the product in its original packaging along with the invoice, labels, tags, authenticity cards, bags, boxes, hangers and/or any other inclusions sold as a part of the purchase.
- Please send the product back to us at the below address, carefully packaged.
5 Elements (E-commerce Department) B 44, Sec-60, Noida U.P. 201301 Mob: 9990482168
- Upon receipt of the product at our warehouse, it will be subject to quality inspection and if it passes the inspection, a fresh piece will be dispatched to reach you within standard shipping timelines.
- In the rare occurrence that a replacement piece is not available, a discount coupon code will be issued for the amount after deduction of the initial shipping charges as well as the cost of shipping the new piece.
- Our discount coupon codes can be used on our website.
- We offer size exchange only for the same style of clothing purchased.
- We are unable to entertain requests to replace garments with a different style even if the price is the same.
- Please note that size exchanges will not be applicable for purchases made during a sale/discount period or on customized orders.